Refund policy

TCOOKSUPPLY

BUY • SELL • SUPPLY

Atlanta Area Meet-Up/Drop-Off & Shipping

These policies are designed to provide a safe, fair, and professional buying experience. By placing an order with TCooksupply, the customer agrees to the following terms.

1. PRODUCT CONDITION & AUTHENTICITY

  • Items may be new, pre-owned, or open-box, depending on the individual listing.
  • The condition of each item will be disclosed before purchase.
  • Customers should review all photos, sizing, descriptions, and disclosed flaws before purchasing.
  • TCooksupply does not knowingly sell counterfeit merchandise.
  • Product packaging may show normal storage, handling, or shipping wear.

2. PRICING & PAYMENT

  • Prices are subject to change until payment is received.
  • An item is not considered reserved or sold until payment or an agreed deposit is received.
  • Accepted payment methods will be provided to the customer at checkout or when arranging a local transaction.
  • Customers are responsible for confirming the total price, including applicable shipping, delivery, or other agreed charges, before sending payment.
  • Any required sales tax will be handled as applicable.

3. ATLANTA AREA MEET-UPS & DROP-OFFS

TCooksupply offers local meet-up/drop-off service in the Atlanta, Georgia area when available.

  • Location, date, and time must be agreed upon in advance.
  • For safety, meet-ups may be limited to public locations.
  • Delivery/drop-off fees may apply depending on distance.
  • Customers should inspect their merchandise at the time of the transaction.
  • Once the customer accepts the merchandise at an in-person transaction, the sale is considered complete unless TCooksupply agrees otherwise.
  • Failure to appear at the agreed time may result in cancellation or require a new delivery/meet-up fee.
  • TCooksupply reserves the right to refuse or cancel a meet-up when there is a safety concern.

4. SHIPPING

  • Shipping is available to eligible U.S. addresses.
  • Customers are responsible for providing a complete and accurate shipping address.
  • Shipping charges will be disclosed before the order is completed.
  • Processing and shipping times are estimates and may vary.
  • Tracking information will be provided when available.
  • TCooksupply is not responsible for delays caused by the shipping carrier, weather, incorrect addresses, or other circumstances outside of its reasonable control.
  • Customers should contact TCooksupply promptly if tracking shows a delivery problem.

5. LOST, STOLEN OR DAMAGED PACKAGES

If an order arrives damaged, the customer should contact TCooksupply as soon as possible and provide:

  • Order information
  • Photos of the merchandise
  • Photos of the shipping box/package
  • Any other information reasonably needed for a carrier claim

Packages marked delivered by the carrier may require an investigation with the shipping carrier before a resolution can be determined.

6. RETURNS, EXCHANGES & REFUNDS

Unless otherwise stated in the individual listing:

ALL SALES ARE FINAL.

Because TCooksupply sells clothing, shoes, accessories, and other merchandise that may have limited availability, returns for the following reasons are generally not accepted:

  • Wrong size selected by the customer
  • Change of mind
  • Customer no longer wants the item
  • Minor packaging damage that does not affect the merchandise

An exception may be considered if the customer receives the wrong item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any approved return must be authorized by TCooksupply before merchandise is sent back.

7. SIZING

Customers are responsible for reviewing the listed size before purchasing.

Sizing can vary between brands, styles, and manufacturers. TCooksupply cannot guarantee that an item will fit based solely on the size printed on its label.

Customers are encouraged to request additional measurements before purchasing when needed.

8. ORDER CANCELLATIONS

Orders may only be canceled before they have been shipped, delivered, or prepared for an agreed meet-up, unless otherwise approved by TCooksupply.

Once tracking has been issued or the merchandise has been transferred to the carrier, the order generally cannot be canceled.

9. HOLDS & DEPOSITS

TCooksupply may offer holds on certain merchandise.

  • A deposit may be required.
  • Deposit terms will be disclosed before payment.
  • Unless otherwise agreed, merchandise remains available for sale until the required deposit/payment is received.
  • Any non-refundable deposit requirement will be clearly disclosed before the customer pays it.

10. FRAUD & PAYMENT DISPUTES

Fraudulent purchases, false payment confirmations, chargeback abuse, or other attempted payment fraud may result in cancellation of the transaction and refusal of future service.

TCooksupply maintains transaction, shipping, tracking, and communication records when appropriate to document completed purchases.

11. PRIVACY

Customer information is used only as reasonably necessary to:

  • Complete transactions
  • Arrange meet-ups/drop-offs
  • Ship orders
  • Communicate regarding purchases
  • Maintain appropriate business records

Customer information will not be intentionally sold or publicly distributed by TCooksupply.

12. CUSTOMER RESPONSIBILITY

Before completing a purchase, customers should verify:

  • Item
  • Size
  • Condition
  • Price
  • Shipping or delivery charges
  • Delivery/shipping address
  • Meet-up details, when applicable

Submitting payment indicates acceptance of the disclosed item details and these policies.

13. RIGHT TO REFUSE SERVICE

TCooksupply reserves the right to refuse or cancel a transaction when reasonably necessary because of suspected fraud, threatening or abusive conduct, safety concerns, payment problems, or other legitimate business reasons, subject to applicable law.

TCOOKSUPPLY

These general store policies are intended for ordinary retail operations and do not replace requirements imposed by Georgia or federal consumer-protection, tax, e-commerce, or other applicable laws.

You can always contact us for any return question at tylyncook3030@gmail.com.